Temporary closure
We inform you that our site will be temporarily closed from May 8 to 28, 2025 inclusive. This closure is necessary for:
- 📦 Move to new premises
- 📊 Annual inventory
- 🔧 Internal reorganization and website update with new features
These changes aim to improve our services and offer you a better experience.
🛒 Plan your orders in advance
To avoid any stock shortages during this period, we encourage you to place your orders before May 8. Feel free to order in sufficient quantity to cover your needs during the closure.
To avoid any stock shortages during this period, we encourage you to place your orders before May 8. Feel free to order in sufficient quantity to cover your needs during the closure.
📦 Order processing
- Before May 8: All orders placed before this date will be processed and shipped according to our usual timelines. To avoid unnecessary delays, we recommend avoiding the "bank transfer" payment method.
- During the closure: Although orders will not be processed during this period, our site will remain fully operational. You will be able to continue browsing our products and placing your orders. These will be processed and shipped starting May 29.
✨ Upcoming new features
During this period, we will take the opportunity to perform a complete update of our website including the following new features:
- 💳 Secure payment via PayPal
- 💬 Implementation of an efficient online chat for more responsive customer service
These improvements aim to make your shopping experience smoother and more enjoyable.
💌 Customer Service:
Our customer service team will remain active during the closure, but only via email with an extended response time. Please do not hesitate to contact us if needed.
We thank you for your understanding and loyalty. Looking forward to seeing you again on May 29, 2025 with an improved site and new services to better serve you.
Best regards,
Affectionately, the entire VAPEVO team 🌟