Creating an account on VAPEVO has never been easier:

• You can create your account from our home page by clicking on the icon to the right of the search bar. Then click on the link at the bottom of the login page: "Don't have an account? Create an account".
• You will also be able to create your account during your first order before arriving at your payment stage.

You will then be able to fill out the fields necessary to create your account.

We would like to remind you that it is essential to respect our policy, which states: "To access our site and our services, I certify on my honor that I am legally authorized by the legislation of my country or canton to buy liquids and vapes, and that I am able to prove my majority at any time by means of an identity document." Your compliance with this requirement is of the utmost importance.

You don't remember your password? Go to your login page by clicking on the "My account" icon and then click on "Forgotten password" . You will only have to enter your email address. You will then receive an email allowing you to reset your password.

Our customer service is available Monday to Friday from 9 a.m. to 1 p.m. and 2 p.m. to 4 p.m. You can contact him in different ways:

• From our contact form available here.
• Through our online chat.

At any time, you have the freedom to change the language of our site using the dropdown menu located in the upper right corner of the screen. You can choose from the following languages:
French, German, Italian, Spanish, English, Polish, and Czech.

To stay informed of our latest promotions and news, subscribe to our newsletter and follow us on our social networks.

Yes, we have a loyalty program that allows you to accumulate points with every purchase, which you can then redeem for discounts on your future purchases. For more information, visit the Loyalty Program page on our website.

You can request the deletion of your account by making the request here by selecting "Request deletion of personal data" in the "Personal Data" section.
You will then receive a confirmation request at the email address associated with your account. After your confirmation, our team will delete your account.

Yes, we offer discounts for new customers. Use the code "VAPEVO10" to get 10% off your first order (cannot be combined with other discounts)

Sign up for our newsletter to also receive a discount code that you can use on your next purchase (cannot be combined with other discounts).

Yes, we offer discounts for bulk orders:

• From 5 to 9 units per variant: 10% discount
• From 10 to 19 units per variant: 15% discount
• More than 20 units per variant: 20% discount

Please note that this offer does not apply to the entire cart, but only to a single variant of a product at a time. Note: this discount cannot be combined with welcome discount coupons or those related to newsletter subscription.

You can cancel or change your order as long as it is not being prepared or shipped. After this time, your order can no longer be changed or canceled.

Please contact us directly for any order cancellation requests.

We process refunds within five business days. Once the refund is made, the amount will be credited to the payment method you used when placing your order. The exact time depends on your payment method.

• 💳 If you paid by credit card: It may take 3 to 5 business days for the amount to appear in your account.
• 🏦 If you paid by bank transfer: Please contact us so we can process the refund manually.

Après validation de votre commande, vous recevrez nos coordonnées bancaires.

• Bénéficiaire : LINKECO
• IBAN : FR39 1144 9000 0101 3611 8001 E11
• BIC / SWIFT : BDEIFRPPXXX
• Banque : FIDUCIAL BANQUE
• Adresse : 41 Avenue Gambetta, 92400 Courbevoie, France

Devise obligatoire
⚠️ Le virement doit être effectué en EURO (€) uniquement. Tout paiement dans une autre devise entraînera 20 € de frais de conversion

Référence obligatoire

• ⚠️ Vous devez impérativement indiquer votre numéro de commande dans le libellé du virement. Exemple : #85479.
• ✔️ N’ajoutez aucune autre information (nom, produits, etc.). Cela permet un traitement automatique et rapide.
• ❌ Sans cette référence : paiement non reconnu automatiquement retard de traitement de la commande.
  

⏱️ Délai de réception du paiement
Les virements peuvent prendre jusqu’à 5 jours ouvrés pour être reçus. Merci de ne pas contacter le support avant ce délai.

⚡ Astuce pour aller plus vite
Nous recommandons fortement le virement instantané pour un traitement beaucoup plus rapide de votre commande.

📦 Expédition de la commande
Votre commande sera expédiée uniquement après réception du paiement.

Dans le cadre de la réglementation européenne (Verification of Payee - VOP), votre banque peut afficher un message indiquant que : le nom du bénéficiaire ne peut pas être vérifié automatiquement.

✅ C’est normal avec FIDUCIAL BANQUE. Ce message signifie simplement que la vérification interbancaire n’est pas encore entièrement déployée sur l’ensemble du réseau bancaire.
➡️ Cela ne bloque pas le paiement.

💡 En cas de difficulté, vous pouvez transmettre notre RIB à votre conseiller bancaire.

✅ Oui, une facture est automatiquement générée après l'expédition de votre commande. Vous pouvez la télécharger directement depuis votre compte client.

Deliveries are made in mainland France and in the European countries listed below:

For GLS:

• Zone 1: Germany, Luxembourg, Netherlands.
• Zone 2: Spain, Italy, Portugal, Hungary, Poland, Czech Republic.
• Zone 3: Austria.
• Zone 4: Bulgaria, Estonia, Croatia, Latvia, Lithuania, Romania, Ireland, Slovenia, Sweden.

For Chronopost:

• Zone 1: Germany, Luxembourg, Netherlands.
• Zone 2: Austria, Spain, Greece, Italy, Ireland, Portugal, Sweden.
• Zone 3: Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Romania, Slovenia.

For Colissimo:

• Zone 5: Cyprus, Spain (Balearic Islands², Ceuta, Melilla), Iceland, Italy (Cagliari, Carbonia-Iglesias, Medio Campidano, Nuoro, Ogliastra, Olbia-Tempio, Oristano, Sassari), Malta, Portugal (Azores, Madeira)

The delivery time depends on the carrier selected when confirming your order. It can vary from 1 to 10 days depending on the destination. For more information, we invite you to consult our shipping policy.

The minimum order amount to qualify for free shipping depends on the destination country as well as the selected shipping method. To find out the applicable threshold, we invite you to consult our shipping policy.

We fully understand that you may be upset by the extended processing time of your order. We typically process and ship your order within 24-48 hours. However, it may happen that this deadline is extended due to the unavailability of a product. We make every effort to quickly restock missing products, but sometimes we may not be able to find them. If one of your items is not available, our customer service team will contact you directly to let you know.

As soon as your package has been processed and shipped, you will receive an email notification to let you know.

You may see the message on your order tracking:

"The package has not yet been handed over to the carrier" 📦

⏰ This is completely normal. The pickup and scanning of packages by the carrier take place daily between 6 PM and 9 PM.

🚫 Before this time window, the tracking may not yet be active or accessible.

🔎 We therefore recommend checking the tracking after 9 PM for up-to-date information on your package shipment.

You can contact the GLS carrier via the contact form or call +33 (0)9 74 910 910 (non-premium number)

A package number is made up of 8 alphanumeric characters (example: 00A6Z78A) or a series of 11 digits (example: 36631234567).

If you benefit from a FlexDeliveryService delivery, you can find it on the email or SMS announcing the date and time slot of estimated delivery.

For all other services, you can find the GLS parcel number on the confirmation email of your order from your supplier.

Follow my package

It is an alphanumeric reference composed of 5 or 6 characters (Example: 1LYMØ9). It is also called Track-ID.

You can find this reference on the document left in your mailbox by our delivery driver if you are unavailable during his visit or in the SMS/email that we sent you if we encounter a difficulty in delivering your package to you (problem address for example).

If you have FlexDelivery Service shipping, you will be notified the day before your delivery by email or SMS. A 3-hour time slot will be provided, allowing you to be present when our driver arrives.

For all other services, our drivers deliver your packages Monday to Friday, from 8 AM to 6 PM.

If you are absent when our driver arrives, a delivery notice will be left in your mailbox, allowing you to arrange a new delivery of your package by clicking on www.uni-track.fr.

After entering the reference number from your delivery notice as well as the original postal code of the delivery address, you can change the delivery date.

First of all, we strongly recommend choosing delivery to a pickup point when confirming your order. The selection of pickup points is done after the order payment.

Next, if your delivery benefits from the FlexDelivery Service, you will be informed by email and SMS about the estimated 3-hour delivery window and can choose your preferred delivery option.

For all other services, when placing your order online, you can specify a different delivery address (for example, your workplace if your employer allows it).

You can also provide an authorization for home delivery at your desired location in your absence. The delivery driver can then leave the package at your address in your absence, in an easily accessible spot you have indicated.

If you have not selected one of these options in advance and no one else can receive the package, subject to availability of our partner, your package may be left at a nearby Mondial Relay® Pickup Point to allow you to collect it easily.

If none of these alternative solutions are available for our driver, your package will be returned to our delivery agency.

Arrange a new delivery for my package

You can authorize GLS to leave the package at an agreed location, for example in your garage. Simply download the residential deposit authorization, print it, complete it and follow the written instructions, or give it directly to the GLS delivery person.

This residential deposit authorization can be exceptional or general. You can also revoke it at any time by making a request to us.

Download the deposit authorization without signature.

GLS will always strive to find a trusted third party (concierge, neighbor, etc.) willing to receive your package against signature. If no neighbor can receive it, and subject to availability of our partner, your package can be delivered to a nearby Mondial Relay Pickup Point®.

If neither of these solutions can be implemented, our driver will automatically return your package to the GLS agency for a new delivery attempt. If the driver’s second attempt is also unsuccessful, the package will be returned to your sender after a holding period of 10 business days during which you can pick up your package at the GLS agency.

In all cases, GLS will leave a delivery notice. After entering the reference number from your delivery notice as well as the original postal code of the delivery address, you can choose a new delivery option by clicking on www.uni-track.fr.

Reschedule my delivery

If your delivery includes the FlexDelivery Service, you can choose online the option that best fits your availability before the driver’s arrival by clicking the link in the email and SMS sent to you by GLS.

You have the choice of having your package delivered to one of our GLS Relays. To collect your package, you will simply need to present a valid identity card or passport as well as the delivery notice.

From the online parcel tracking function, after having indicated your parcel number or delivery notice reference as well as your postal code, you will be able to consult the address of the GLS Relay where your parcel was left. You will also find all the useful information to get there (opening hours, directions).

Follow my package

You can designate another person to collect your package from a GLS Relay. All you need to do is provide informal written authorization to that person. This authorization must include your name and address, as well as the name and address of the person who will collect the package. You can also fill out the form on the notice of passage. The authorized person must present the authorization and a valid identity card or passport.

If your package is marked as delivered but you have not received it, we invite you to file a claim. To do so, please use our contact form and select the appropriate option to submit your claim.

Is your product experiencing a malfunction? Don’t worry, we’re here to help you.

🛠️ How to request support?

• Go to our contact form.
• Select the option "Defective product".
• Then fill out the form and follow the step-by-step instructions.

⚠️ Conditions to meet to qualify for the warranty:

• 🎥 Demonstration video (mandatory): To speed up the processing of your request, please provide a clear video showing the product defect.
  The video must be well-lit, sharp, and clearly show the problem.
• 🔐 Keep the Scratch Code: Each VAPEVO product has a unique Scratch Code on the packaging. Please keep it safe, as it is essential to verify the product’s authenticity.

📩 Submitting your materials
You must send via the contact form:

• 🎥 the demonstration video
• 🔢 the product’s Scratch Code
  

👉 If the video file is too large, please send a YouTube, Vimeo, or Loom link.

⚠️ Important: you must obtain prior approval from customer service before any return.

📦 Product return
VAPEVO reserves the right to decide if a return is necessary. If a return is requested, please send the product to the following address:

LINKECO
3 Boulevard Michael Faraday
77700 Serris
France

If your request is accepted under the warranty, we will either provide a brand-new replacement or a store credit refund.

ℹ️ For more details, please consult our return policy.