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VAPEVO10

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To provide you with even more efficient and timely service, we encourage you to first review our Frequently Asked Questions (FAQ) before sending us an email.

Order

Do you have a loyalty program?

Yes, we have a loyalty program that allows you to accumulate points with every purchase, which you can then redeem points for discounts on future purchases. For more information, visit the “ Loyalty Program ” page on our website.

Do you offer discounts for new customers?

Yes, we offer discounts for new customers. Use code VAPEVO10 to get 10% off your first order.

Subscribe to our newsletter to also receive a discount code that you can use on your next purchase.

Delivery

Dans quels pays livrez-vous ?

Deliveries take place in mainland France and in the European countries indicated below:

Zone 1: Germany, Belgium, Luxembourg, Netherlands.
Zone 2: Austria, Spain, Ireland, Italy, Portugal, United Kingdom.
Zone 3: Denmark, Estonia, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden.
Zone 4: Bulgaria, Croatia, Finland, Romania, Hungary
Zone 5: Greece, Malta, Cyprus, Italian islands, Spanish islands, Portuguese islands
Zone Hors EU : Suisse

What are the delivery times ?

We typically process and ship your order within 24-48 hours. However, it may happen that this deadline is extended due to the unavailability of a product. We make every effort to quickly restock missing products, but sometimes we may not be able to find them. If one of your items is not available, our customer service team will contact you directly to let you know.

Then, the delivery time depends on the carrier chosen during the order validation process.

GLS transporter

Deliveries are assured between 24-48 hours to most departments in France. To Europe, packages to neighboring countries are delivered between 48 hours and 96 hours, for more distant destinations delivery times are generally between 72 hours and 120 hours.

If your delivery benefits from the Flex Delivery Service, we will inform you of an estimated delivery window (3 hours). However, this time slot cannot be modified.

For all other services, our drivers deliver your packages from Monday to Friday, from 8 a.m. to 6 p.m.

If you have received a transit notice (paper or electronic), you can connect to www.uni-track.fr. After completing the reference of your delivery notice as well as the initial postal code of the delivery address, you will be able to change the delivery date.

Carrier La Poste Delivengo

Deliveries are assured between 10 to 20 days depending on the destinations. Furthermore, it is a delivery to the letterbox. Please ensure that the name of the recipient appearing in your delivery address is the same as that displayed on your mailbox.

In the event of delivery failure, a delivery notice will be left in your mailbox inviting you to collect the package at the post office closest to the delivery address.

For more information, we invite you to consult our delivery policy

From what purchase amount can I benefit from free delivery?

The minimum order amount for free shipping depends on the recipient country. To find out the minimum order amount to benefit from free delivery, we invite you to consult our delivery policy.

My order has not yet been delivered to the carrier. For what ?

We fully understand that you may be upset by the extended processing time of your order.

We typically process and ship your order within 24-48 hours. However, it may happen that this deadline is extended due to the unavailability of a product. We make every effort to quickly restock missing products, but sometimes we may not be able to find them. If one of your items is not available, our customer service team will contact you directly to let you know.

Our carrier's order tracking may display the message "The package has not yet been delivered to GLS" at some point. This is because parcel pickup and scanning takes place every day between 6 p.m. and 9 p.m.. Before this time, the tracking is not updated. To track a shipped package, we invite you to consult tracking after 9 p.m.

After sales service

Mon produit est défectueux / ne fonctionne pas correctement. Quelles démarches pour retourner le produit ?

Is your product having operating problems? Don't worry, we're here to guide you through the care process. To fully benefit from this guarantee, the customer must comply with the following conditions:

Demo Video: To speed up the return process and help our team assess the defect, we ask our customers to take a clear video showing the product defects. The video must be detailed enough to allow adequate assessment of the problem. Make sure the video is well lit and the defect is visible.

Retention of the Scratch Code: Each VAPEVO product comes with a unique Scratch Code affixed to the packaging. Please keep this code secure until your return request is resolved. This code is essential to verify the authenticity of the product and facilitate the return process.

Sending information: The Customer must contact VAPEVO customer service and send the demo video and the scratch code of the product concerned to customer support via the contact form (send the YouTube link of the video if the video exceeds the size allowed for sending by email). The Customer must obtain prior agreement for the return of the product(s).

Return of products: VAPEVO is free to decide whether the product requires a return or not.

For more information, please use the contact form below to request support for the defective product.

Still have questions?

If the answers you're looking for aren't listed in our FAQ, please email us by filling out the form below.