Is your product having operating problems? Don't worry, we're here to guide you through the care process. To fully benefit from this guarantee, the customer must comply with the following conditions:
Demo video : To expedite the return process and help our team assess the defect, we ask our customers to take a clear video showing the product defects. The video must be detailed enough to allow an adequate assessment of the problem. Make sure the video is well lit and the defect is visible.
Conservation du Scratch Code : Each VAPEVO product comes with a unique Scratch Code affixed to the packaging. Please store this code securely until your return request is resolved. This code is essential to verify the authenticity of the product and facilitate the return process.
Sending information : The Customer must contact VAPEVO customer service and send the demo video and the scratch code of the product concerned to customer support via the contact form (send the Youtube link of the video if the latter exceeds the size authorized for sending by email). The Customer must obtain his prior agreement for the return of the product(s).
Return of products : VAPEVO is free to decide if the product requires a return or not. In the event of a necessary return, the Customer must return the product concerned to VAPEVO customer service at the following address:
24B Rue Prairial
94500 Champigny Sur Marne
- Defective products can only be taken back with the serial number on the packaging box.
If the complaint is covered by this warranty, VAPEVO undertakes to reimburse the product by creating a credit note or replacing it with new one.
For more information, we invite you to consult our return policy