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Delivery with forwarding services

VAPEVO · Shipping and support

International shipping.The rules, explained.

Delivery destinations, restrictions and parcel tracking: the information and contacts you need.

The essentials

Destination, contents,
carrier.

Destinations.

VAPEVO’s shipping policy sets out the destinations we serve, shipping methods and estimated delivery times. It details the terms that apply to the shipping options available on our website.

Parcel contents.

Acceptance conditions also depend on the goods being shipped. Shipping to a country does not mean that every type of product is permitted there.

Local rules.

The destination country’s authorities specify import restrictions. Carriers also apply their own terms. This information may change.

About parcel forwarding

Restrictions
still apply.

Using an intermediary does not authorise you to import a product. A ban at the destination remains in force even when a parcel passes through several service providers.

General information: parcel shipping restrictions and prohibitions.

For parcels already dispatched

Tracking updates,
from the right contact.

The tracking link for your VAPEVO shipment is included in your dispatch email. To check a shipment’s status, identify the relevant delivery leg and tracking number.

Your VAPEVO order
If you have a question about an order’s preparation or dispatch, contact our team and include your order number.
A delivery leg handled by a third party
The provider responsible for that delivery leg has the relevant tracking information. Send them your query with the tracking number for that part of the journey.
A customs update in your tracking
For tracking in France, the carrier is your first point of contact to clarify the parcel’s status and its stage in transit.

For parcels tracked in France: guidance from French customs.

Need help with tracking?

Our team
is here to help.

Please include your order number, the tracking number you received and the latest status shown so we can assist you.

Contact VAPEVO

VAPEVO · Shipping information · Website intended for adults.